Default Values for Alert Details:
Alerts | Resolution | Cause | Summary | Related Links |
---|---|---|---|---|
Low Toner |
Add toner to printer |
Toner supply is nearly empty. Add toner to maintain printer operation |
Add toner to this printer to maintain image quality. Paper and other supplies may now be ordered online from Xerox |
http://www.xerox.com/supplies |
No Toner |
Add toner to printer |
Insufficient toner for printing |
Add toner to this printer to restore printer operation. Paper and other supplies may now be ordered online from Xerox |
http://www.xerox.com/supplies |
Low Paper |
Add Paper |
Paper is low in one or more trays |
For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox. |
http://www.xerox.com/supplies |
Out of Paper |
Put paper in printer |
There is no paper of the size and type required for pending print jobs. |
For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox |
http://www.xerox.com/supplies |
Door Open |
Completely close all printer access doors and covers |
One or more printer access doors or covers is either or open or not completely closed |
Printer operation will resume when the access doors and covers are properly closed. The printer’s display will provide specific instructions to restore operation |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Paper Jammed |
Misfed sheets must be removed from the printer to unblock the paper path. |
A mechanical failure has occurred because the paper path in the printer is blocked by a misfed sheet of paper |
Printer operation will be restored after the misfed paper is removed |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Offline |
the fault as shown on the printer’s front panel. Further action may be necessary, such as rebooting or calling for service. |
The printer automatically goes offline (not available to receive further print jobs) when certain faults occur. |
Correct the fault by performing the task as indicated on the printer’s front panel. Further action may be necessary, such as rebooting or calling for service/assistance |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Service Requested |
Place a service call. |
A fault has occurred at the printer that requires a service call |
A fault of this nature normally causes an error code to be posted on the printer’s display. This fault-code will be cleared when the printer is serviced. |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Input Tray Missing |
Return the paper tray to the operating (closed) position. |
One or more paper trays are either removed from the printer or not properly closed |
This Alert is caused by one or more paper trays incorrectly positioned for printer operation. |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Output Tray Missing |
Correct the problem(s) with the printer’s paper destination |
This may be caused by a fault with a finishing device (if installed) or incorrect printer configuration. |
Check the printer’s display. If you are not able to correct the problem, call for service |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Marker Supply Missing |
Replace the Xerographic unit. |
The Xerographic replaceable unit has been removed from the printer |
The Xerographic unit contains components for marking the paper. This is a customer-replaceable unit (CRU). Check the printer’s display. If you are not able to correct the problem, call for assistance. Paper and other supplies may now be ordered online from Xerox |
http://www.xerox.com/supplies If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Output Bin Near Full |
Remove completed print/copy jobs from the printer’s output tray |
Printed jobs and/or copy jobs have nearly filled the printer’s output tray |
Too many completed jobs are in the printer. Remove the completed jobs to avoid interrupting printer operation |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Output Bin Full |
Remove completed print/copy jobs from the printer’s output tray |
Printed jobs and/or copy jobs have filled the printer’s output tray. |
Too many completed jobs were left in the printer. Printer operation has been suspended pending removal of completed jobs from the output tray |
If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |
Input Tray Empty |
Put paper in printer |
There is no paper of the size and type required by this printer |
For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox. |
http://www.xerox.com/supplies |
Overdue Preventative Maintenance |
Call for service |
The printer is past-due for a preventative maintenance service call |
Preventative maintenance is required to maintain quality printing |
Contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com |