Appendix A

Default Values for Alert Details:

Alerts Resolution Cause Summary Related Links

Low Toner

Add toner to printer

Toner supply is nearly empty. Add toner to maintain printer operation

Add toner to this printer to maintain image quality. Paper and other supplies may now be ordered online from Xerox

http://www.xerox.com/supplies

No Toner

Add toner to printer

Insufficient toner for printing

Add toner to this printer to restore printer operation. Paper and other supplies may now be ordered online from Xerox

http://www.xerox.com/supplies

Low Paper

Add Paper

Paper is low in one or more trays

For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox.

http://www.xerox.com/supplies

Out of Paper

Put paper in printer

There is no paper of the size and type required for pending print jobs.

For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox

http://www.xerox.com/supplies

Door Open

Completely close all printer access doors and covers

One or more printer access doors or covers is either or open or not completely closed

Printer operation will resume when the access doors and covers are properly closed. The printer’s display will provide specific instructions to restore operation

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Paper Jammed

Misfed sheets must be removed from the printer to unblock the paper path.

A mechanical failure has occurred because the paper path in the printer is blocked by a misfed sheet of paper

Printer operation will be restored after the misfed paper is removed

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Offline

the fault as shown on the printer’s front panel. Further action may be necessary, such as rebooting or calling for service.

The printer automatically goes offline (not available to receive further print jobs) when certain faults occur.

Correct the fault by performing the task as indicated on the printer’s front panel. Further action may be necessary, such as rebooting or calling for service/assistance

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Service Requested

Place a service call.

A fault has occurred at the printer that requires a service call

A fault of this nature normally causes an error code to be posted on the printer’s display. This fault-code will be cleared when the printer is serviced.

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Input Tray Missing

Return the paper tray to the operating (closed) position.

One or more paper trays are either removed from the printer or not properly closed

This Alert is caused by one or more paper trays incorrectly positioned for printer operation.

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Output Tray Missing

Correct the problem(s) with the printer’s paper destination

This may be caused by a fault with a finishing device (if installed) or incorrect printer configuration.

Check the printer’s display. If you are not able to correct the problem, call for service

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Marker Supply Missing

Replace the Xerographic unit.

The Xerographic replaceable unit has been removed from the printer

The Xerographic unit contains components for marking the paper. This is a customer-replaceable unit (CRU). Check the printer’s display. If you are not able to correct the problem, call for assistance. Paper and other supplies may now be ordered online from Xerox

http://www.xerox.com/supplies If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Output Bin Near Full

Remove completed print/copy jobs from the printer’s output tray

Printed jobs and/or copy jobs have nearly filled the printer’s output tray

Too many completed jobs are in the printer. Remove the completed jobs to avoid interrupting printer operation

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Output Bin Full

Remove completed print/copy jobs from the printer’s output tray

Printed jobs and/or copy jobs have filled the printer’s output tray.

Too many completed jobs were left in the printer. Printer operation has been suspended pending removal of completed jobs from the output tray

If you need assistance, contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com

Input Tray Empty

Put paper in printer

There is no paper of the size and type required by this printer

For continued operation the paper supply must be replenished in one or more trays of this printer. Paper and other supplies may now be ordered online from Xerox.

http://www.xerox.com/supplies

Overdue Preventative Maintenance

Call for service

The printer is past-due for a preventative maintenance service call

Preventative maintenance is required to maintain quality printing

Contact your local system administrator or call Xerox Customer Support at 1-800-821-2797. Online support is available from http://www.support.xerox.com